Blog
How to Get a Refund on Supplements, Step by Step
To get a refund on supplements, read the seller's terms, contact the order desk with your order ID, return the bottles with tracking if asked, and keep every record. For Reviralis, the buyer pays return shipping and the refund follows 3 to 5 business days after the return is credited. A card dispute comes last.
Written by the Reviralis label deskUpdated · 4 min read
The steps01
How do you get a refund on supplements?
Work in order: terms, contact, return, record, wait, then escalate only if needed.
Read the terms
Find the refund window and what it asks of you. Our post on the 60-day guarantee lists five terms to check.
Contact the seller first
Use the order desk with your order ID. Say plainly that you want a refund under the guarantee.
Return as instructed
Post the bottles with a tracked service and keep the receipt.
Keep a log
Note each call, email and date.
Check the timing
Look at your card statement when the stated period ends.
Escalate if needed
Ask your card issuer about a dispute.
Applied02
How does a Reviralis refund work?
Call or email the order desk with your order ID, then mail the bottles to the returns address with tracking.
| Order desk | +1 (302) 200-3480 or [email protected] |
|---|---|
| Needed | full name, email and order ID |
| Returns address | 1 Liberty Plaza, Floor 23, New York, NY 10006, USA |
| Shipping | The buyer pays return shipping. Use a tracked service. |
| Refund timing | 3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer to post it |
The website inbox of this site cannot see orders, so do not send refund requests there. The refund policy page has the details, and the live policy is on the checkout page.
Records03
Which records should you keep for a refund?
Anything that proves what you bought, when, and what you sent back.
- The order confirmation, order ID and purchase date.
- A screenshot of the guarantee terms.
- The tracking number and a photo of the parcel.
- Your log of calls and emails, with dates and names.
The lot reference and certificate reference are seller references, not lab proof, but keep the lot number from the bottle too. See how to check a lot number.
Reviralis: from $49 a bottle60 capsules a bottle · 2, 3 or 6 bottles · free US shipping on 3 and 6 · 60-day money-back guarantee
See packsCard dispute04
When should you dispute a charge with your card issuer?
After you have asked the seller and the stated refund period has passed without a credit.
Card issuers set their own deadlines, and we hold no source for a specific number of days. Check your issuer's rules now, not later. The Reviralis timing has two stages: 3 to 5 business days after the return is credited, then 5 to 10 days for the card to post it. Count both before you call.
Give the issuer your order ID, the terms you saw, the tracking proof and your log.
Extra help05
When should you ask for outside help?
When the seller does not answer, or an issuer will not act.
You can report misleading marketing to the FTC (FTC, Health Products Compliance Guidance). For a health reaction, tell a clinician and report it to FDA MedWatch (FDA, MedWatch). A refund is not a reason to stop a prescribed antiviral. Herpes has no cure, and antivirals prescribed by a clinician are the proven care (CDC, About Genital Herpes). Reviralis is not an antiviral.
Questions about orders are also answered on the contact page.
FAQ06
Reviralis questions people ask
How long does a supplement refund take?
It varies by seller. For Reviralis, the stated timing is 3 to 5 business days after the returned bottles are credited, then 5 to 10 days for your card issuer to post it. Count both stages.
Do you have to return the bottles to get a refund?
Often yes. Reviralis asks you to mail the bottles to the returns address with tracking, after you contact the order desk. The buyer pays return shipping, so keep the receipt.
What details do you need to request a refund?
Have your full name, email and order ID ready. Add your purchase date, the pack you bought and any tracking number. Having them in one place speeds up the order desk.
Can you dispute a supplement charge with your bank?
You can ask your card issuer, usually after you have tried the seller first. Issuers set their own deadlines, so check yours early. Bring the order ID, terms, tracking proof and your log.
Where do I send a Reviralis refund request?
Use the order desk phone or order email, not this site's inbox. This website cannot see orders. The live policy is on the checkout page, so confirm the terms there first.
Who wrote this07
Written and reviewed by
Pages built from the label, the order page and linked NIH, FDA, FTC, Mayo Clinic and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site for a USA Authorized Reviralis Retailer. It is not the manufacturer or the distributor named on the label. We earn money when you buy through our order links.
Keep reading
More about Reviralis
USA Authorized Reviralis Retailer
Ready to try Reviralis?
Read the label warning, check your medicines with your doctor or pharmacist first, then pick a pack. Six bottles cost the least per bottle; three and six ship free in the US; every pack carries the 60-day money-back guarantee.
- Secure checkout on the sales site
- 60-day money-back guarantee
- Ships from the U.S.